The human-robot workplace

Wednesday, 30 November, 2016

During the vital November + December sales season, Amazon expands its workforce by almost 40 percent. This means adding 120,000 temporary workers to its US warehouses alone. So how does it train them? Touch screens and robots, mainly. That’s what Laura Stevens of the Wall Street Journal says in “How Amazon Gets Its Holiday Hires Up to Speed in Two Days.”

“After taking an item off a robot-carried shelf at one of Amazon’s new warehouses, the worker scans it, and a light flashes to show which container to place it in to get it ready for shipping,” writes Stevens, and for those who claim that automation means the end of work, she adds this observation: “The newest warehouses, filled with robots, require a higher head count than older sites because the greater efficiency allows them to process even more orders, a task that still requires humans.”

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